Publication types
Findings: The study revealed interesting results for patient satisfaction regarding the 5Q model of the service quality, trust and reputation. Meanwhile 5Q model was used for service quality, which composes quality of object, quality of process, quality of infrastructure, quality of interaction and quality of atmosphere Customer Perceived Service Quality, Satisfaction and Loyalty in Indian Private Healthcare Abstract Purpose: The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers · Customer satisfaction represents the levels of overall satisfaction was captured by two items: (1) meeting of expectations, (2) closeness to the ideal tourism factory
Background
Fatima et al. (),Taqdees et al. (), andRostami et al. () confirmed that better quality of healthcare services, environment and many other factors incline to build satisfaction and Estimated Reading Time: 8 mins · The overall satisfaction level was 73% excellent to good, 22% average and 94% respondents answered ‘yes’ to the question - ‘would you recommend this hospital to friends and fam- ily’. Out of total · the study findings suggest that following measures may be taken by the policy makers and hospital administrators to increase the patient satisfaction at public health facilities: 1) efforts should be made to reduce the patient load at the higher level facilities so that doctors and other staff can give more attention and time to the patients; 2)
· the study findings suggest that following measures may be taken by the policy makers and hospital administrators to increase the patient satisfaction at public health facilities: 1) efforts should be made to reduce the patient load at the higher level facilities so that doctors and other staff can give more attention and time to the patients; 2) · Customer satisfaction represents the levels of overall satisfaction was captured by two items: (1) meeting of expectations, (2) closeness to the ideal tourism factory From the survey result research- ers found that the majority (87%) of the patients responded that the time for communication between doctor and patient was not enough. 79% of the surveyed patients said they would go to the ETU (Emergency Treating Unit) of a hospital in fu- ture if needed instead of going to the primary care blogger.com Size: 1MB
· Customer satisfaction represents the levels of overall satisfaction was captured by two items: (1) meeting of expectations, (2) closeness to the ideal tourism factory Findings: The study revealed interesting results for patient satisfaction regarding the 5Q model of the service quality, trust and reputation. Meanwhile 5Q model was used for service quality, which composes quality of object, quality of process, quality of infrastructure, quality of interaction and quality of atmosphere From the survey result research- ers found that the majority (87%) of the patients responded that the time for communication between doctor and patient was not enough. 79% of the surveyed patients said they would go to the ETU (Emergency Treating Unit) of a hospital in fu- ture if needed instead of going to the primary care blogger.com Size: 1MB
· the study findings suggest that following measures may be taken by the policy makers and hospital administrators to increase the patient satisfaction at public health facilities: 1) efforts should be made to reduce the patient load at the higher level facilities so that doctors and other staff can give more attention and time to the patients; 2) From the survey result research- ers found that the majority (87%) of the patients responded that the time for communication between doctor and patient was not enough. 79% of the surveyed patients said they would go to the ETU (Emergency Treating Unit) of a hospital in fu- ture if needed instead of going to the primary care blogger.com Size: 1MB Customer Perceived Service Quality, Satisfaction and Loyalty in Indian Private Healthcare Abstract Purpose: The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers
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